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Outstanding sales and customer service can be considered as the biggest differentiators between firms. While competing products are often similar and can anyway be easily duplicated, successful sales and customer service require a sustained organization-wide effort, driven by the top and permeating all aspects of the organization culture. Organizations which give their customers (internally or externally) and engaging sales and customer-centric experience, know how to cater to their clients need and manage conflicts that arise throughout the customer experience
In addition to the rick material and engaging exercises, the course relies on working with real life sales and customer service situations. Participants will have a chance to work through different role play techniques where they explore scenarios related to dealing with customers, negotiating with them, resolving conflicts and building relationships
The course is designed for sales professional, customer service representatives, managers and supervisors who deal with customers daily or strategically, and who are keen on improving their performance by taking their customers to higher levels of satisfaction, by applying the latest sales and customer service tools.