Disclaimer: Cardiff Institute operates as an independent institute and is not administered or affiliated with any universities in the United Kingdom

Communication and Relationship Management Skills

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Why Attend

Superior communication skills and relationship management are integral parts of any successful company or institution. Such foundational competencies are critical for healthy and prosperous organizations. In this training course, we look at both ingredients from a practical approach to building long-term, influential networks. From organizing, analyzing and communicating one’s thoughts to building successful and purposeful relationships, this course offers a solid foundation to engage with others the right way. Participants will get the opportunity to discover many associated talents, and practice them before they head back to their workplace. They will also learn how great relationship builders enhance the flow of information within an organization, win people’s support, and attain desired goals and results.

Course Methodology

This course relies on active participation as a core activity relying on different business scenarios and case studies to impart critical knowledge and skills about successful communication and relationship management. The course also uses a mix of interactive techniques, such as brief presentations by the participants, different role-plays, practical team and individual exercises, and self-evaluations.

Target Audience

Leaders, managers, supervisors and all those keen on improving their networking and influencing skills. This course is essential for those who appreciate working with people rather than on people, and see the great benefits that result from building powerful trusting relationships.

Course Objectives


Understand the role of trust in building successful relationships

Identify, analyze and engage stakeholders – the power / interest matrix

Recognize the role of context when communicating and building relations with others

Identify and pursue relationship opportunities that bring value and achieve results

Develop, manage and nurture relationships – moving from transactional to transformational

Expand and broaden the network of influence and success

Target Competencies


Building trust based relationships

Influencing others

Listening

Interpersonal communication

Creative thinking and problem solving

Presenting ideas

Building convincing business cases

Thinking win / win

Influencing others

Seeking input and different perspectives

Course Outline


Relationships and the trust factor

Building and influencing relationships 

Relationships and Communication

Successful networking

Relating to the hearts and minds

Personal Action Plan

Program Methodology


In person

Online